We're here when it matters.
Whether you have a question about our backup plans, need technical guidance, or want to understand how HAD Cloud Vault fits your infrastructure — our specialists are ready to talk. Reach us by email or phone and expect a real, knowledgeable response, not a ticket queue.
Best for detailed questions, plan comparisons and technical inquiries. We aim to reply within 4 business hours.
Phone
Available Monday to Friday, 9 am – 6 pm (BRT). Ideal for urgent matters and pre-sales conversations.
Office
Barueri, SP — Brazil
Alameda Rio Negro, 967, Suite 231 — Alphaville Centro Industrial e Empresarial, Barueri – SP, 06454-000
Every way to reach us
We keep things simple: email, phone and a physical address. No chat-bots, no endless menus — just people who understand cloud backup and want to help.
Email address
Drop us a message at
contato@hadcloud.site
Use email for plan details, billing questions, migration planning, or anything that needs a written record. Our team reads every message and responds personally — you won't receive a template reply.
⚡ Avg. reply: < 4 h (business days)Phone & WhatsApp
Call us during business hours to speak directly with a specialist. Whether you need help choosing the right backup plan, want a live demonstration, or have an urgent technical question — we answer.
- Mon – Fri 09:00 – 18:00 BRT
- Saturday 09:00 – 13:00 BRT
- Sunday & Holidays Email only
Corporate office
HAD Cloud — CloudvaultAlameda Rio Negro, 967
Suite 231 — Alphaville Centro Industrial e Empresarial
Barueri – SP, 06454-000
Brazil
Located in the heart of Alphaville, one of São Paulo state's premier corporate districts. In-person meetings are welcome by appointment.
What to expect after you reach out
Email contato@hadcloud.site with as much context as you like, or simply call (85) 99531-325 during business hours. There is no wrong question.
Your inquiry goes straight to a qualified Cloudvault specialist — not a general-purpose support agent. We review your environment, your needs, and prepare a concrete, tailored response.
On business days we target a meaningful reply in under four hours. If your situation requires a deeper consultation, we schedule a call and come prepared — no generic pitch decks.
The right channel for every need
Depending on what you're looking for, some channels work better than others. Here's how we recommend reaching out.
Pre-sales & plan advice
Not sure which Cloudvault plan covers your workload? Our specialists can map your servers, VMs, databases and Microsoft 365 seats to the right storage tier and agent count — no guesswork. Email us or call during business hours.
Technical & configuration support
Already a client and need help configuring a backup schedule, testing a restore, or troubleshooting an agent? Reach out by email with your account details and a description of the issue — we'll get you back on track fast.
Enterprise & volume contracts
Managing a large infrastructure with dozens of servers, high-volume databases or multi-site backups? We negotiate tailored enterprise agreements with dedicated SLAs, custom retention policies and consolidated billing. Call or email to start the conversation.
Reseller & partnership enquiries
IT service providers, MSPs and consultancies looking to offer Cloudvault under their own brand can explore our White Label programme. We provide the infrastructure, you own the client relationship. Drop us a line to learn about margins and onboarding.
Based in Alphaville, serving all of Brazil
Our corporate office sits inside Alphaville Centro Industrial e Empresarial, one of Greater São Paulo's most connected business parks. In-person meetings are welcome by prior appointment — just send us an email and we'll coordinate a time that works.
Our cloud infrastructure, however, runs entirely on data centres located within Brazil — so wherever you are in the country, your backups stay on home soil and fully within LGPD jurisdiction.
Suite 231, Alameda Rio Negro, 967
Barueri – SP, 06454-000, Brazil
Why Alphaville?
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Connectivity hub — direct access to SP-330 and Rodoanel, placing us minutes from major São Paulo business districts and the Tamboré tech corridor.
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Enterprise neighbours — hundreds of mid-to-large corporates operate from the same park, giving us first-hand insight into the infrastructure challenges our clients actually face.
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Fibre-redundant campus — our office benefits from multiple ISP uplinks, keeping our teams and systems online even during regional outages.
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Meeting by appointment — if you prefer face-to-face, email contato@hadcloud.site to schedule. We'll have a specialist ready to walk through your environment in detail.
Don't leave your backups to chance.
47% of businesses that suffer a critical data loss never fully recover. HAD Cloud Vault gives you automatic, encrypted, LGPD-compliant backups — built in Brazil, for Brazilian companies. Talk to a specialist today and find out how simple it is to get started.
Business hours: Mon – Fri 09:00 – 18:00 BRT · Sat 09:00 – 13:00 BRT